Privacy Policy

Effective Date: August 1, 2026

Freedom Shoe Outlet Privacy Policy

Freedom Shoe Outlet is committed to protecting your privacy and safeguarding the personal information you provide while using our website and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, create an account, subscribe to marketing communications, or communicate with us via email, telephone, or SMS text messaging.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Telephone Number

  • Date of Birth (if voluntarily provided)

  • Payment Information (processed securely through our payment processors)

Order Information

  • Products Purchased

  • Purchase History

  • Order Dates

  • Shipping Information

  • Returns and Exchanges

Website Usage Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Our Website

  • Referring Website

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Ship merchandise

  • Process payments

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations

  • Send shipping notifications

  • Improve our website and customer experience

  • Detect fraud

  • Comply with legal obligations

  • Send promotional offers (only with your consent)

3. SMS Text Messaging

Freedom Shoe Outlet offers SMS messaging to customers who voluntarily opt in.

Messages may include:

  • Promotional discounts

  • Exclusive offers

  • Flash sales

  • New product announcements

  • Order updates

  • Customer service communications

  • Responses to customer inquiries

SMS Consent

By providing your mobile phone number and opting in, you consent to receive recurring automated and non-automated text messages from Freedom Shoe Outlet.

Consent is not a condition of making a purchase.

Message frequency varies.

Message and data rates may apply depending on your wireless carrier.

Opt-Out

You may opt out at any time by replying:

STOP

After opting out, you will receive one final confirmation message and will no longer receive promotional SMS messages unless you opt in again.

For assistance, reply:

HELP

or contact our customer service team through our website.

SMS Privacy

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

SMS consent is never shared with third parties for marketing purposes.

We may share information only with trusted service providers who help us deliver text messages and operate our business, subject to strict confidentiality obligations.

4. Email Marketing

If you subscribe to our email list, you may receive:

  • Promotions

  • Coupons

  • Product announcements

  • Sales notifications

  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link contained in any marketing email.

5. Cookies

Our website may use cookies and similar technologies to:

  • Remember shopping cart contents

  • Save customer preferences

  • Analyze website traffic

  • Improve website functionality

  • Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Payment Security

Freedom Shoe Outlet does not store complete credit card numbers on our servers.

Payments are processed by secure third-party payment processors that comply with applicable Payment Card Industry Data Security Standards (PCI DSS).

7. Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors

  • Shipping carriers

  • Order fulfillment providers

  • Website hosting providers

  • Email service providers

  • SMS messaging providers

  • Fraud prevention services

  • Legal authorities when required by law

We do not sell your personal information.

We do not rent customer information.

We do not share your information with third parties for their own marketing purposes.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While no method of transmission or electronic storage is completely secure, we strive to use industry-standard security measures.

9. Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain business records

11. Children's Privacy

Our website is not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16.

If we become aware that such information has been collected, we will promptly delete it.

12. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Request information regarding data collection practices

  • Opt out of certain data processing activities where applicable

To exercise these rights, please contact us using the information provided below.

13. Third-Party Websites

Our website may contain links to third-party websites.

Freedom Shoe Outlet is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to our website.

The Effective Date at the top of this policy will reflect the latest revision.

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us orders@freedomshoeoutlet.com or by calling us at our Toll-Free number: 855-399-SHOE (7463).(855) 399-7463

Freedom Shoe Outlet LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at orders@freedomshoeoutlet.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Freedom Shoe Outlet appreciates your trust and is committed to protecting your privacy while providing a safe, secure, and enjoyable shopping experience.